Privacy Policy Last Updated: 06/09/2025
Richen English (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://richenenglish.com or use our services.
If you do not agree with the terms of this policy, please do not use our website.
1. Who We Are
Richen English
Seoul, South Korea
Email: contact@richenenglish.com
We are the controller of your personal data as it relates to our website and services.
2. What Information We Collect
- Personal Information
We may collect personal information such as:
• Name
• Email Address
• Phone Number
• Location data
• Billing and payment information
• Course registration details
• Messages or inquiries sent via our contact form - Non-Personal Information
We may also collect non-personal information such as:
• IP address
• Browser type and version
• Time zone and location
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies
3. How We Use Your Information
We process your information for the following purposes:
| Purpose | Legal Basis |
| To provide and manage services | Performance of a contract |
| To respond to inquiries and support requests | Legitimate interest |
| To send newsletters and updates | Consent |
| To improve our website and services | Legitimate interest |
| To comply with legal obligations | Legal obligation |
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect data for analytics and marketing. You can manage cookie preferences via your browser settings.
5. Who We Share Your Information With
We do not sell your personal data. We may share your data with:
• Service providers (hosting, email, payment processors)
• Analytics providers (e.g., Google Analytics)
• Legal or regulatory bodies when required by law
All partners are contractually obligated to safeguard your data.
6. International Data Transfers
If we transfer data outside of South Korea or your country (e.g., to the U.S. or EU), we ensure appropriate safeguards such as:
• Standard Contractual Clauses (SCCs)
• Partnering only with GDPR- or PIPA-compliant processors
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.
8. Security of Your Data
We implement appropriate technical and organizational security measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
• Access the personal data we hold about you
• Correct or update inaccurate data
• Request deletion of your data
• Withdraw your consent at any time
• Object to certain data processing activities
• Data portability (receive a copy of your data)
To exercise your rights, please contact us at contact@richenenglish.com.
If you are a resident of California or the EU, additional rights may apply.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Tuition Fee Refund Standards
See Reference: 교습비등 반환기준(제18조제3항 관련)
Standard for Refund of Tuition, etc.
(As per Article 18 Paragraph 3 of the Enforcement Decree of the Act on the Establishment and Operation of Private Teaching Institutes and Extracurricular Lessons)
[Amended: March 31, 2020]
| Category | Date of Refund Reason Occurrence | Refund Amount |
|---|---|---|
| 1. If the learner is separated from the academy as per Article 18(2)1 | Date learner is separated from the academy | Amount paid – (Pro-rated tuition × Number of days from lesson start or facility use start date to the day before separation) |
| 2. If the academy operator or private tutor is unable to provide instruction or a facility, as per Article 18(2)1-2 and 2 | Date the instructor or operator cannot provide lessons or access | Amount paid – (Pro-rated tuition × Number of days from lesson start or facility use start date to the day before unavailability) |
| 3. If the learner voluntarily discontinues the class or use of the facility (Article 18(2)3) | ||
| a. For courses or usage under 1 month | ||
| ① General academy/tutor (excluding study room) | Learner’s voluntary withdrawal date | – Before lesson starts: Full refund – After lesson starts: • Before 1/3 of total time: 2/3 refund • After 1/3 but before 1/2: 1/2 refund • After 1/2: No refund |
| ② Study room (독서실) | Learner discontinues use of study room | – Before use: Full refund – After use: Amount paid – (Posted daily tuition × Number of days used until the day before withdrawal) |
| b. For courses or usage over 1 month | Learner’s voluntary withdrawal date | – Before lesson or usage begins: Full refund – After start: Refund of that month’s tuition (calculated using 1-month policy) + Full refund of remaining months |
Notes:
1. “Total class time” refers to the full instructional period, and refund calculations are based on elapsed instruction time until the refund date.
2. For online classes, refund amount = Total paid – Pro-rated amount for content actually consumed (watched online or downloaded to a device).
Tuition Posting Form (As of January 1, 2025)
Unit: KRW (₩)
| Course | Total Time (Minutes/Month) | Tuition | Payment Basis | Additional Fees | Total |
|---|---|---|---|---|---|
| Elementary A | 990 min | ₩200,000 | Monthly | – | ₩200,000 |
| Elementary B | 1,742 min | ₩360,000 | Monthly | – | ₩360,000 |
| Middle School | 1,782 min | ₩360,000 | Monthly | – | ₩360,000 |
| High School | 1,646 min | ₩400,000 | Monthly | – | ₩400,000 |
Remarks:
• This chart is based on the latest information registered with the local Education Support Office.
• It must be posted where students can easily view it both inside and outside the facility.
• Text should be legible to learners.
Tuition (Amendment) Registration Form
| Course | Subject (Class) | Target (e.g. Elementary, Middle) | Course Duration | Total Class Time (Min) | Class Size (per class) | Monthly Tuition |
|---|---|---|---|---|---|---|
| (Example) | Math A | Middle School | 3 months | 60 min × 3 times/week × 4.2 weeks = 756 min | 10 | ₩300,000 |
| (Multiple entries possible…) |
Discount Information (if any):
| Subject/Class | Mock Test | Material Fee | Uniform | Meals | Dormitory | Transportation | Total |
|---|---|---|---|---|---|---|---|
| (Input as applicable) |
Important Notes:
• Additional fees must be verifiable with receipts, invoices, or cost breakdowns.
• Course targets must be selected from: Preschool / Elementary / Middle / High / Preschool-Elementary / Elementary-Middle / Middle-High / Adult / Other.
Tuition Receipt Form
(As per Form No. 24, revised March 21, 2017)
| Field | Description |
|---|---|
| Serial Number | Year-Month(Quarter): [e.g., 2025-01Q1] |
| Payer Name | |
| Payer ID/Registration No. | |
| Date of Birth | |
| Subject | |
| Amount Paid | Tuition: ₩___ / Additional Fees: ₩___ |
| Receipt Date | yyyy-mm-dd |
| Signature | Academy Operator or Private Tutor |
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:
Privacy Officer
Email: contact@richenenglish.com
Address: Seoul, South Korea
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority or South Korea’s Personal Information Protection Commission (PIPC).